Helpdesk

We provide our clients with access to our Help Desk 24 hours, 365 days a year.

At Tascor, we take pride in offering round-the-clock access to our Helpdesk Services and are committed to providing exceptional service. Our Team is here to assist you 24 hours a day, 365 days a year.

Our highly trained staff work in shifts, ensuring that your calls are personally received and promptly processed. No third-party bureaus, just dynamic and personalised service from our in-house Team.

Certified Excellence

Our Helpdesk services are ISO27001 certified, adhering to the highest standards of information security management. Your data is safe with us, and our certification provides reassurance to our valued clients.

Working in Partnership with Service Works Global

We have made substantial investments in our Computer-Aided Facilities Management (CAFM) system. Our preferred software, QFM, excels in both resilience and ISO27001 compliance.

QFM is a CAFM system provided by our partners, Service Works Global (SWG), and offers a suite of capabilities depending on our clients' needs:

Planned Maintenance Scheduling: Streamlining maintenance tasks and preventing disruptions.

Statutory Compliance: Ensuring adherence to legal requirements and regulations.
Reactive Works: Swiftly addressing issues based on pre-agreed service levels.
Service Management: Efficiently handling requests from clients.
Client Satisfaction: Your success is our ultimate goal.
Asset Management: Making informed decisions about assets.
Contract Management: Staying organised in managing contracts.
Reporting: Data-driven insights for continuous improvement.

Efficient Event Tracking, Transparency and Accountability

All calls taken are assigned a unique reference number which helps to track and trace progress throughout the life of the Event, with the caller kept informed of progress at all times.

By providing direct access to a view-only version of QFM, we empower our clients to validate and verify the status of all open Events. This shared visibility fosters trust and ensures that all parties are aligned, leading to much greater efficiencies.