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Helpdesk

Helpdesk

We provide our clients with access to our Help Desk 24 hours, 365 days a year.

Our Help Desk services are certified to ISO 27001, the recognised standard for information security management, and is at the heart of what we do providing reassurance for our customers that they can speak directly to us in the event of an emergency, whilst providing valuable Management Information to control cost and improve service.

We have recently made a considerable investment in our CAFM system and selected QFM as our preferred partner as it was found to be the most resilient and user friendly system on the market.

Our new CAFM system has the capabilities to provide;

  • Planned Maintenance Scheduling, Reactive works based against pre agreed service levels
  • Hazard & Asbestos Management, Health & Safety Compliance, Service Management
  • Client satisfaction, Stock Control, Asset Analysis, Contract Management,┬áReporting

Our highly trained staff work a shift pattern so that they can personally receive and process any calls relating to the service we provide. We do not use a third party bureau as we feel we are able to provide a much more dynamic and personal service in-house.

All calls taken are assigned a unique reference number which helps to track and trace progress throughout the life of the call with the caller kept informed of progress at all times.

We are also able to offer our clients direct access to their contract information, via a secure portal, so that both parties are seeing the same data set, true transparency, which leads to greater work efficiencies.